South African craftsmanship · International delivery
Handcrafted Riding Boots, Delivered Worldwide
Hello Quality Equestrian ships selected riding boots, custom footwear and equestrian products from Johannesburg to customers around the world, with personal support before and after your order.
Tracked delivery · Accurate customs documentation · Personal WhatsApp support · Shipping confirmed at checkout
Choose your destination
International shipping guidance by region
Shipping availability, delivery services and import requirements depend on the destination and order. Select a regional guide where available, or contact us for a destination-specific quote.
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United States
View USA shipping services, rates, customs guidance and ordering information.
View USA details →🇬🇧
United Kingdom
View UK shipping services, rates, customs guidance and ordering information.
View UK details →🌍
Other destinations
Southern Africa, Europe, East Africa, Australia, Canada, the Middle East and other destinations are confirmed individually.
Ask for a quote →Verified international shipping rates
Transparent delivery options from Johannesburg
For the USA and UK, the current international delivery profile includes the following services. The final availability, destination and order-specific rate are confirmed at checkout.
| Service | Current rate | How it works |
|---|---|---|
| Standard international | R2,995 | Tracked service; delivery estimate confirmed at checkout |
| Standard on qualifying orders of R30,000 or more | Free Standard | Applies to the qualifying Standard service |
| Express international | R3,995 | Faster tracked service where available |
| Priority international | R5,495 | Fastest service where available |
Rates may vary by destination, order size, service availability and courier conditions. Other regions may have different rates. Confirm the final shipping option at checkout or contact us before ordering.
Customs, duties and taxes
What international customers should know
Import VAT, customs duties, brokerage fees and other carrier charges may apply. The amount depends on the destination, customs value, product classification, origin and the rules in force when the shipment arrives. These charges are not automatically included in the product or shipping price unless clearly stated at checkout, and the recipient may be responsible for charges assessed on import.
Hello Quality Equestrian declares shipments accurately and supplies the commercial information required by the carrier. Customs rules and thresholds can change, so we do not promise a duty-free outcome. Contact us with your destination and intended order if you need help understanding the likely import process.
What your international order includes
A clear, supported delivery journey
Tracked delivery
International orders are prepared for dispatch with tracking information provided after dispatch.
Accurate documentation
We provide the commercial information required for customs processing.
Personal support
Use WhatsApp or email for help with fit, shipping, customs questions and order progress.
Product guidance
Use the custom boot measuring guide and shoe-size chart before ordering.
International customer questions
How do I confirm shipping to my country?
Send us your destination, the products you are considering and any deadline. We will confirm the available shipping service and current rate before you order.
Can I order custom riding boots internationally?
Yes, customers can discuss custom options and measure at home using our step-by-step measuring guide. Contact us if you need help with any measurement.
What happens if customs contacts me?
The carrier may contact the recipient for information or payment of import charges. Please respond promptly so the shipment is not delayed or returned.
What are the return conditions for international orders?
Ready-to-wear and custom products have different return conditions. Review the Returns, Refunds & Exchanges policy before ordering. Defective, incorrectly supplied or materially different goods remain subject to applicable consumer rights.
Can you repair or alter my boots later?
Repair and alteration requests are assessed individually. See the Repair Studio for current services and pricing.
Need a destination-specific answer?
Tell us where you are and what you would like to order. We will help you understand delivery, measurements and the likely import process before you buy.